Retainers are obtained in order to reserve the date and time of your appointment. We value your time and appreciate you choosing TrendiBlends as your beauty destination. TrendiBlends policy is to secure both parties in agreement of service(s), date(s), time(s) and location(s) which is why retainers are non-refundable. TrendiBlends treats every appointment with dedication of delivering optimal customer service. If an unforeseen circumstance arrises, we will work with you the best we can to reschedule; we ask for at least 72 hours notification via phone call. TrendiBlends appreciates you and thanks you in advance for understanding the value of our time we are committing to you.